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Frequently asked questions

Solve your doubts about Visual Chart, Team Trading or any of our platforms with the frequently asked questions.

How can I use the files of the Visual Chart’s previous versions?
How can I use the files of the Visual Chart’s previous versions?
If you have installed Visual Chart in a computer, you have the configurations (workspaces, quotes’ lists, indicators…) of a Visual Chart previous version (Visual Chart 4 or Visual Chart 5). Click on File menu and select Open from Visual Chart 4/5.
How can I create a workspace?
How can I create a workspace?
In the same way as in previous versions of the software, click on the File menu and select Workspace - New. Finally write a name for it. By default the workspace is created with three pages and you can open windows on any of them. You can create more pages if required.
How can I add more pages to the workspace?
How can I add more pages to the workspace?
Right click on the bar where the page’s name is displayed and select Insert page from the contextual menu.
How and where is the workspace saved?
How and where is the workspace saved?
The workspace is saved on the Visual Chart cloud. You can do it in any of these two ways:
- Click on Save workspace, placed on the quick access toolbar.
- File menu -> Workspaces -> Save Workspace.
Can I backup my workspace in my PC?
Can I backup my workspace in my PC?
You cannot, however Visual Chart backups it on the cloud.
How can I share a workspace or a strategy, indicator or study?
How can I share a workspace or a strategy, indicator or study?
If you want to share a workspace, indicator or study, the person to share with the element must be a community member (Visual Economy).
The sharing process is as follows:
  1. Click on Open (cloud).
  2. On the browsing panel, placed on the lower side of the Start window select Workspace, Strategies, Indicators or Studies.
  3. Right click on the element that you want to share and select Share in the contextual menu.
  4. Finally, search and select the corresponding user(s) and click on Share to end the process.
How can I stop sharing a workspace or any other element?
How can I stop sharing a workspace or any other element?
  1. Click on Open (cloud).
  2. On the browsing panel placed on the Start window’s lower side, select Workspace, Strategies, Indicators or Studies.
  3. Right click on the element that you don’t want to share anymore and select Share in the contextual menu.
  4. Finally, search and unmark the corresponding user(s) and click on Share.
¿How can I add a contact in order to share the workspaces or strategies with him/her?
¿How can I add a contact in order to share the workspaces or strategies with him/her?
You can only share information with the users who are on your Market Monitor profile friends’ list. To add a contact you should follow these steps:
  1. Click on Market Monitor tab
  2. Click on Profile menu
  3. Activate the Search Friends option. In this case you will make the search inside the community and you can even invite friends from other social media such as Facebook, Twitter or Windows Live.
Once we have included our friends in the contacts’ list, we can share all the documents with them.
How can I create and save a customized quotes’ list?
How can I create and save a customized quotes’ list?
The steps are as follows:
  1. Click on File menu.
  2. Click on New.
  3. Click on New quotes’ list.
  4. Enter the symbols and customize the quotes’ list.
  5. Click on File menu and select Save as…Name the quotes’ list.
How can I create and change a market configuration?
How can I create and change a market configuration?
In Visual Chart 6 the markets’ management is automatic. However, you can check the list of markets and their configuration going to Charts’ menu, selecting Data and after markets’ configuration.
What kind of elements can I save on the cloud?
What kind of elements can I save on the cloud?
All the documents are saved on the cloud (workspaces, trading strategies, indicators, studies, explorers, quotes’ lists, charts’ templates, statistic templates, technical analysis etc.) and user’s configurations.
What kind of documents are saved on the PC?
What kind of documents are saved on the PC?
Historical files of different assets. (.fd, .min y .tck) and parked orders.
-Historical files: C:\Users\..\Documents\VisualChart 6\Realserver
- Parked orders: %appdata%\VisualChart\6\Data\Trading\Presets
How can I program a strategy, an indicator or a study with .NET?
How can I program a strategy, an indicator or a study with .NET?
To open .NET programming environment follow these steps:
  1. Click on Open menu and activate any of the following commands, depending on the element you want to program, an indicator, a strategy or a study.
  2. Click on the Start window and select Create new Indicator/Strategy/Study (.NET) in the user folder.
  3. Set the name for the plugin.
  4. Select the programming option (C #) or VB .NET.
  5. Start to program in the corresponding environment.
How can I program a strategy, an indicator or a study with the Visual Design Platform?
How can I program a strategy, an indicator or a study with the Visual Design Platform?
To open the PDV programming environment follow these steps:
  1. Click on Open menu and activate any of the following icons, depending on the element you want to program, an indicator, a strategy or a study.
  2. Click on the Start window and select Create new Indicator/Strategy/Study (PDV) in the user folder.
  3. Set the name for the plugin.
  4. Start to program in the corresponding environment .
Where is the strategies’ optimizer?
Where is the strategies’ optimizer?
Only the user’s strategies can be optimized and this process is performed in Team Trading. We can start the optimization process in two ways:
  1. Once the strategy is inserted on the chart, go to the Chart menu and click on Optimize.
  2. On the Team Trading tab, click on Strategy menu and select Optimizations. After, choose the optimization type (New intraday optimization or New end of day optimization) and select the strategy you want to optimize.
Now you only have to follow the steps to configure the optimization of one or more symbols, with the desired compression.
How can I optimize a strategy on non-listed symbols?
How can I optimize a strategy on a non-listed symbols?
When configuring the strategy’s optimization, after the step 2, when you select the lower and higher value of each parameter of the strategy, click on Next and activate New, to look for a symbol. You have to enter the code or name of the asset and set the compression, the historical data to optimize, the time frame and the commissions.
How can I open a bid and ask viewfinder?
How can I open a bid and ask viewfinder?
  1. Go to Open menu and click on New Chart.
  2. Look for a symbol whose information you want to display on the bid and ask viewfinder.
  3. Right click on the symbol.
  4. Activate Open Bid and Ask viewfinder on the contextual menu.
Where can I find the tool to program an explorer?
Where can I find the tool to program an explorer?
To program an explorer you have to go to the File menu, click on New and activate the option New Explorer. The first step of the process will be displayed.
How can I calculate an explorer?
How can I calculate an explorer?
To calculate an explorer go to Open menu, click on Quotes’ list, select the quotes’ list you want to explore, right click on it and select Calculate Explorer. Then configure the analysis on the dialogue box displayed.
How should I connect Direct Access to use paper trading ?
How should I connect Direct Access to use paper trading?
Direct Access is the Visual Chart 6 trading module and can be used for real or paper trading.
To connect Direct Access for paper trading you have to follow these steps:
  1. Click on the Broker connection icon, on the quick access toolbar.
  2. On the connection window, select Broker Demo.
  3. Click on Connect.
All the real time users have a paper trading account with an initial balance of 100.000 €.
How can I verify that I am connected in a paper trading mode?
How can I verify that I am connected in a paper trading mode?
The Broker connection icon, on the quick access toolbar, must be displayed in green.
How can trade with my real broker account in Visual Chart 6?
How can trade with my real broker account in Visual Chart 6?
You have to make sure that the trading from Visual Chart 6 is possible with your broker. You can verify the list of available brokers following these steps:
  1. Click on the Broker connection icon that you will find on the quick access toolbar.
  2. You can find the list of brokers on the connection window and check all the options.
If you have an account with an available broker, previously you have to subscribe the Direct Access service with them. Once the service is activated, you have to be logged into your broker account to trade on the real market.
How can I verify that I am connected to the broker’s server?
How can I verify that I am connected to the broker’s server?
The Broker connection icon, on the quick access toolbar, must be displayed in yellow.
As a strategies’ developper, if I sell my strategy in Team Trading, what profit do I get?
As a strategies’ developper, if I sell my strategy in Team Trading, what profit do I get?
The strategies’ developper obtains 1 € per each contract executed by its strategy.
If I sell a strategy in Team Trading, can I remove it at any time?
If I sell a strategy in Team Trading, can I remove it at any time?
The minimum sale period is six months. If you sell a strategy in Team Trading on i.e. 10th of January of 2015, you won’t be able to cancel the sale until 31st July of 2015. If you don’t cancel the sale, it will be extended for another six months.
If I have sold a strategy in Team Trading and I want to modify its code, can I do it at any time?
If I have sold a strategy in Team Trading and I want to modify its code, can I do it at any time?
The strategy cannot be modified meanwhile the agreement is in force.