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The most frequent questions when it is time to work with Visual Chart V*.
* To see the answer to any question that you are interested in, click on it, and it will automatically appear.

1.How can I register a symbol?

When clicking the menu New, the start panel will show up in the left side of the screen.

Write down there the code or description of the asset you are willing to register. After clicking the magnifying glass , all the assets under this name or code will show up in order to register the required one.

If you do not know the code or name click the icon Symbol register, besides the magnifying glass and a dialogue box will show up in order to look for the symbol.

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2.How can I get more historical data in an already opened chart ?

By default Visual Chart V shows one month historical data for intra day charts. To visualize further on follow these instructions:

- Click one of the bar charts (quote).
- Get to the properties panel in the right side of the screen.
- Look for the configuration options in the group "Compression".
- Modify the start date.

If you cannot see the properties editor, go to the menu view and activate it by clicking the option "Properties".

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3. How can I change the object properties?

The properties of any project can be changed from it properties panel , located by default in the lower right side of the screen. After having left clicked the required object in order to select it, all the aspects which can be modified will show up.

If the properties editor does not show up on screen, go the the menu View and activate it by clicking the options properties .

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4. How can I have a space between the last bar and the time scale?
There are two ways to do it:
1. Go to the time scale of the graphic, left click and drag to the left
2. Click the background of the graphic, click the object properties window the field Compression and chanche the number of bars.
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5. How can I expand/compress the bar charts?

By using the zoom that is to be found in the upper right side of the screen. When placing the mouse in the zoom control, you can drag it rightwards and leftwards, until reaching the required percentage.

You can use the combination CTRL+ Mouse wheel.

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6. How can I modify the size of a letter in a quote list.

By using the zoom that is to be found in the upper right side of the screen. When placing the mouse in the zoom control, you can drag it rightwards and leftwards, until reaching the required percentage.

You can use the combination CTRL+ Mouse wheel.

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7. How can I visualize graphics in chain?

Open any chart.

Use the third command of the group Management, located in the menu Charts. First click the central button to select the quote´list containing the assets you are willing to visualize. Then use the buttoms Previous/Next symbol to visualize graphically the assets on the quote list.

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8. How can I save the analysis made in a symbol?

Once the analysis is made, you will have to click the icon Save analysis that is under the graphic, at the right of the time space bar. To apply it to other graphics of the same symbol, it is necessary to activate it, clicking the icon Technical analysis that can be found at the right of Save analysis.

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9. How to activate the objects manager?

You have to go to the file See of the menu Visual Chart, and in the commands group See, click in the icon Graphics objects.

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10. How can I see system's statistic?

The graphic window where the system is inserted should be active.

Click ont he command Statistics that in inside of the commands group Systems of the file Graphics.

A configuration window will appear to select the statistic data to show.

Once it is completed, click Acept.

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11. How can I configure the text messages alert to my mobile phone?

To configurate the alerts' notifications through text message, follow these indications:

Click Main Menu of Visual Chart V and click the icon Options that is in the lower right part of this menu.

In the configuration window, spread the Alerts, and you will see different options, one of those being Text message or SMS.
- Activate the field Alert through mobile phone.
- Activate the field Send text message test to check that it is correctly configured .

Write the e-mail account configured by your mobile phone supplier company to help you to receive the alerts at you cell pone.

Finally, click Accept and you will receive a text message that will confirm that the configuration is right.

Remember that this option needs to have installed a program of e-mail client (Outlook, Outlook Express, etc).

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12. How can I send a page to other user?

Click the flap corresponding to the work page you are willing to send.

Get to the menu Community and click the command Send page.

Fill the form by specifying which user you do want to send the page to , Title and text. You can set up too, the option to alert the user which is going to receive the page. Click Send and the specified users will receive the page.

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13. How can I link to Excel the dat a from a quote' list?

Once the window where the symbols group to link to Excel is active, go to the commands group Export from the file Export from the file Chart and click the command Copy links to Excel.

Finally, in the Excel document, click in one of the cells and from the menu Editión click paste, or right click in the cell and from the contextual menu, choose paste.

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14. Where is the Scanner tool?

In order to be able to use this tool, you must have opened a chart, as if not, you will not see the menu Chart where the , command can be found.

Once it has been done click the command Scanner, inside the group Analysis.

Another way of using the Scanner without having an active chart is by including the corresponding command in the Fast access toolbar.

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15. Where can I see the state or my orders?

You can check from the tab Access to Broker situated under the line, or through the orders manager situated in the lower part of the screen. To activate the manager, go to File, See and check the box orders manager.

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16. How can I accede to the code of an indicator, system or study?

You need to click the button Programming. Click the code of the strategy you are willing to edit (system, indicator, study or scanner),and finally select the option Modify Indicator/system/study/scanner.

Look for the file (.VBA or .FLW) in the window Open and double click it in order to visualize the code.

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17. How can I print the information of a quote' list?

From the quote' list:
Right click any file of the quote' list and in the conextual menu that appears, click the optionPrint.

From the Main Menu of Visuasl Chart V:
Once the quote' list is selected, click Main Menu of Visual Chart V and click Print. You will be able to print the quote' list, to have access to the configuration options to print and to have a preliminary view of the document.

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18. How can I see a Market's depth in a graphic?

Click on the graphic window where you wish to see this information, and then click the button Graphic Positions that is in the commands group of Tools in the file Graphics.

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19. I have inserted an automatic system and the buy-sell signs don not appear on it.

First, activate the graphic objects manager (see question 9), click the system and verify on its properties that, in the section adjustment, the caseBudget is not active. If so, you should indicate the amount of the budget or uncheck the case.

May be there is not historical data enough on the chart, in this case increase it (see question 2) from the properties editor.

If you are still not getting buy/sell signals optimize the system. With this optimization you will find the best parameters, as, may be with the default parameters the system can´t enter the market, as the conditions are not fulfilled.

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20. I have downloaded a system/indicator/study from the Web Site and I cannot find it in the list to insert it.

Once the strategy file has been saved in the corresponding folder (Indicators/Strategies/Studies), you must compile and publish it in order to be able to plot it on the chart.

These are the steps to be followed:

- Edit the strategy code (see question 16).

- If the code has an FLW extension it means that it has been developed in the visual design platform and to compile it you need to right click the screen and then click Create.

- For the VBA extensions files click , Debug -> Publish

- Once this has been done, close the programming environment, open the start panel and you will see there that the strategy has been incorporated.

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21. When I try to compile a strategy an error message appears.

the situation is the same as the own systems/indicators/studies. It is necessary to check the syntax of the instructions.

If you have downloaded it from any Web Site or received it from any other user, it might be based on another indicator that you don't have. Therefore, it is necessary to add in in your indicators list before compiling the system.

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22. When I try to connect to the simulator or broker, I get the following message:

Login rejected...
Reason: (-8)
Description: no description

This message can be due to several reasons:

If the connection is simulation mode, verify that you are really connect to this server in the window broker connection (BROKER DEMO), and that the user you are entering is the one provided for simulation purposes. Remember to leave blank the field destined to the password.

If you are trying to connect to the real broker , verify that you are really connecting to the corresponding agency in the unfolding menu of the broker connection window, and that the user name and password are correct.

May be your broker has not set the Direct Access service yet, to be able to trade with Visual Chart. In this case, get in touch with them to get the confirmation.

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23. How are the Fibonacci Regressions configured by default?

Once the retracements have been plotted in the chart, click one of the lines in order to select the object.

In the properties editor, go to the section Regressionsto double check the levels, by clicking the icon of the field Angle, you can change the type of resistance and change the regressions percentage. If you wish to set a default regression click the button Set as default.

Click OKto apply the changes.

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24 . How can I create a Quote' list?

To create a Quote' list in Visual Chart V you should go to the principal menu situated in the left upper part of the window and click the button New. A menu will spread, where you have to click New Quote' list.

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25. How can I have access to the Chat to ask for help to Customer Support?

Click the file Community of Visual Chart V, and then click the command Technical Support. In a short period of time an operation will be on line to answer you any question of problem.

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26. How can I configure the sound of the alerts?

To choose a sound you have to go to Visual Chart main menu and click Options…
In the configuration window that appears, spread Alerts left panel. Click Sound, and activate the box "warn with a sound when the alert is launched" and choose on the available files.

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27. Can I export statistic data to Excel?

Open the statistic and then click the button Exportbelonging to the group of commandsStatistic.An Excel book will open up with several sheets with the information of the statistical data on them (Summary, analysis by trades, continuity groups etc.). The destination folder can be chosen.

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28. How can I change the header quote' list configuration?

Clicking in the quote' list the corresponding file will open(Quote' list). In the commands group Options you can find Edition. Clicking on it a menu will appear where you have to click Header set up. You will see on the screen the Field Manager, from where you can add, erase and change the order of it in the quote' list header.

The fields administrator, can be acceded too from the properties editor, by using the button, Configure columns, or by right clicking the quote list and selecting the options Columns set up in the contextual menu.

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29. How can I open a graphic from a quote' list?

To open a graphic from a quote' list, you need to select the file that you want to see in the graphic, and press CTRL+G, or click in the command New Graphic of the file Home.

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30. How can I maximize a window ?

Double click the corresponding flap and you will visualize on screen the content of this sheet, hiding the other ones. To get back to the initial situation, left click twice, once again, the flap.

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31. How can we create a market ?

If any market is not included in the search panel, we will have to configure it. To do so click Charts inside the group of commands Management, and finally Data . A menu will unfold where we will find the option Set up market . The steps are the following:

1. Click in the pop up window the option New.
2. We will have to fill the corresponding cases with the corresponding data (Market code, name….)
3. In the flap sessions we will have to indicate the days of the wee, and opening and closing time, provided by the customer support department.
4. Finally apply the changes.

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32. How can I configure in Visual Chart V the connection with the TWS?

In order to set up the Direct Access service with Interactive Brokers, follow these steps:

1. Click the command Broker connection in the fast access tool bar, select Interactive Brokers in the list of available brokers.

2. Before clicking the button Connect, read the instruction appearing in the connection window carefully

You can also set up the broker connection from the main menu. By clicking it menu Options… the square Configuration...,will show up and in the category Connection you will find the configuration parameters for the trading services. In this case, choose Interactive Brokers in the unfolding menu.

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33. How can I configure the API with the TWS?

Before connecting from Visual Chartto Interactive Brokers, you need to check that the following options are active in the TWS :

Enable ActiveX and Socket Clients
Fire openOrder on Status' change

You can accede these options from the Configure and then click API.

When clicking in Visual Chart in the broker connection icon to connect to Interactive Brokers, a warning message will pop up reminding that the TWS must be connected with the previously mentioned options. After clicking OK, the broker connection icon will lighten up in green indicating that the connection has been established.

First time that the user connects to the TWS from Visual Chart, the account to send the orders must be created. To do so click the menu Trade , and then Options, and Account holder.In this window the account of the user with the broker must be created.

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34. Every time I connect Visual Chart V with TWS, a message appear to validate the connection. How can I delete this warning message ?

To avoid confirmation messages, you need to configure the trust IP in the TWS when connecting for the first time. Then follow these steps:

1. From the menu Configure of the TWS you need to click the option API and select All API settings…

2. In the section Trust IP addresses click the button Create, and a new window will open up requiring the trusted IP address. In this case, enter 127.0.0.1,and click Apply and finally OK to close the configuration window.

The configuration of the trust IP is very useful when involuntary disconnections happen, when the connection gets back the user do not need to validate again the connection of Visual Chart with the TWS, as it will be established automatically.

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35. Where can I find the information on negotiations made by Broker?

This information is available in the Market Monitor. Click this flap which is located under the options ribbon of Visual Chart V, and next click the link Europe. Finally click Spain and then select the button Negotiations by Broker.

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36. When I try to accede to the Programming section in order to create a strategies the commands are appearing as disabled . What is the reason for it?

This occurs when the user is not acceding the program with administrator rights. If the operating system is Windows Vista, to open the program as administrator, you need to click Visual Chart with the mouse´s right button and select the option Run as administrator.

If the problem persists you can disable the user´s account control. To do so, you need to access to the control panel, and then the section User accounts , click on enable/disable user´s accounts and uncheck the active case. After it you will have to restart the programo.

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37. How can I insert more than 2 indicators in the same window?

Once the indicator has been selected on the list, we will be able to change the value of the parameters and to select the option Insert in window in the lower part of the window. By clicking the unfolding menu you will see the options for the different windows where the indicator can be ploted.

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38. Every time an order is filled on the chart, an horizontal line is drawn in the bar where the order has been triggered, how can I hide it?

If we do not want to visualize the filled orders on the chart, we must uncheck the corresponding option in the Info Trader configuration properties.

To do so, if we do have and active order or opened position, we will click it to show the properties editor and in the section filled select No. If we do not have and opened position, in order to select the infotrader we need to left click the square where it say No orders , which can be found in the left side of the window.

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39. I don´t seem to be able to show the information of the opened positions/active order in the charts, quotes list etc... Why is that?

You may have disable the option Visualize orders/positions, in the group of commandsOptions in the menu Trade. If this option is disabled, all the informations related to the trading will disappear from the chart.

If you disable the option Visualize all orders, only the information related to the active orders will disappear, but you will still be able to see the opened positions

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